Return & Refund Policy

Last Updated: June 2026

At RootWear, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• The item must be unused and unworn.

• The item must be in its original condition.

• All tags and original packaging must be included.

• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products.

• Items damaged by improper use.

• Products returned after the return period.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

Contact Us

If you have any questions regarding returns or refunds, please contact us through our website contact form.

Thank you for choosing RootWear.